Privacy Policy

1. Information we collect

Depending on how you use Huqo, we may collect:

• account and contact information, such as names, business names, email addresses and phone numbers;
• business profile information, branding, page settings, custom domains and service preferences;
• feedback submitted through Huqo pages, including ratings, comments and any contact details a person chooses to provide;
• subscription, invoice and payment-status information. Card details are collected and processed by Stripe; Huqo does not store complete card numbers;
• support requests, custom design briefs and communications with us; and
• technical information such as IP address, browser type, device information, security logs, session cookies and service usage.

2. Google user data

If a business connects its Google Business Profile, Google asks that business to authorise Huqo. Subject to that permission, Huqo may access business accounts, locations, profile information, reviews, review replies and notification settings needed to provide the connected service.

We use Google user data only to provide and improve user-facing Huqo features requested by the connected business, such as importing reviews, displaying review activity, notifying authorised users of new reviews, and preparing or publishing replies when the user instructs Huqo to do so. We do not sell Google user data, use it for advertising, or permit humans to read it except when necessary for security, support with the user's consent, legal compliance, or aggregated internal operations where the data cannot be tied to an individual.

Huqo's use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements.

3. Why we use information

We use information to operate and secure Huqo, create and host business pages, authenticate users, process subscriptions, provide dashboards and analytics, deliver Google review features, respond to support requests, fulfil paid design orders, detect misuse, maintain records and comply with law.

If AI-assisted reply tools are enabled, review text may be processed to generate a suggested response. A business remains responsible for reviewing and approving any response before publication unless it has deliberately enabled an automated workflow.

4. When information is shared

We may share only the information reasonably necessary with service providers that help us operate Huqo, including hosting and security providers, Cloudflare, Stripe, Google APIs, email or notification providers, and professional advisers. We may also disclose information where required by law, to protect users or the service, or as part of a business transfer subject to appropriate safeguards.

Some providers operate outside Australia, including in the United States and other countries where they or their subprocessors maintain systems. Privacy protections in those places may differ from Australian law.

5. Storage, security and retention

We use reasonable technical and organisational safeguards, including access controls, encrypted connections and restricted production credentials. No online system can be guaranteed completely secure.

We retain information while an account is active and for as long as reasonably required to provide services, resolve disputes, meet accounting or legal obligations and protect Huqo. Retention periods vary by data type. We delete or de-identify information when it is no longer reasonably required.

6. Your choices and rights

You may update account and business information through Huqo or ask us to provide access to, correct or delete personal information we hold, subject to legal exceptions. A business can disconnect Google access through Huqo or its Google Account permissions. Disconnecting stops future access but does not automatically remove records we must retain by law.

7. Feedback submitted for a business

A business using Huqo may be independently responsible for feedback and customer information it collects through its page. Questions about how that business uses feedback should also be directed to the business concerned.

8. Complaints and contact

For a privacy question, access or correction request, or complaint, email [email protected]. Please provide enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied, you may be entitled to contact the Office of the Australian Information Commissioner.

9. Changes to this policy

We may update this policy when Huqo, our providers or legal requirements change. The effective date above identifies the latest version. Material changes will be communicated where reasonably required.