Delivery & returns.

Orders and payment

Store orders are one-off purchases, separate from any Huqo service subscription. Prices are in Australian dollars and include applicable GST. Free Australian shipping on orders A$100+. Otherwise A$9.99 per order. The free-shipping threshold is based on the item subtotal, before delivery fees. Your final total is shown before payment.

Your products

Please read the product details and check your chosen size, colour and delivery address before ordering. Colours may appear slightly different depending on your screen.

Australian delivery

We currently accept delivery addresses in Australia. Products in the current collection dispatch from China; they are not held in Australian stock. Estimated delivery information is shown on each available product. Delivery estimates are not guaranteed dates, and items may arrive in separate parcels. Tracking will appear in My Orders when available.

30-day change-of-mind returns

You can request a change-of-mind return within 30 days of receiving your order. Items must be unused, in their original condition, with their original packaging. Email [email protected] with your order number and the items you wish to return. We will provide return instructions and the correct return address. Please do not send items back before contacting us.

You pay return postage for change-of-mind returns. Original delivery charges are not refunded for a change of mind. There is no restocking fee. Once the returned items are received and inspected, approved refunds are processed to the original payment method within 5 business days. Your bank may take additional time to show the refund.

Changes, returns and problems

Contact Huqo promptly if you need to change or cancel an order. We’ll check your order status and explain the available options. Please contact us before sending anything back. For a damaged, incorrect or faulty item, include your order number and a description of the issue; photos can help us resolve it.

The 30-day window and unused-condition requirement do not limit your rights for faulty, damaged or incorrect goods. Huqo covers reasonable return costs where required by the Australian Consumer Law. Your rights under the Australian Consumer Law, including any entitlement to a repair, replacement or refund, are not excluded by these terms. Huqo handles support for purchases made here.

Your details

We use your contact and delivery details to process your order, arrange delivery and provide support. Information is shared only as needed for payment and delivery. Payments are processed securely by Stripe. See our privacy policy for more information.