Huqo Messenger and your username

One username across Huqo#

Choose your Huqo username when you sign up. It identifies your Social profile, marketplace creator profile and member conversations. Existing accounts can change their username in Edit profile or Messenger preferences. Use 3 to 30 lowercase letters, numbers or underscores. Official Huqo account names are reserved.

Profiles are automatically discoverable to eligible members. Edit profile controls which details appear publicly. Your billing account name and sign-in email stay separate. Renaming your username keeps existing conversations and purchases attached to your account.

Start and continue conversations#

Sent appears after the server confirms a message. Seen appears when the other member opens the conversation and its read acknowledgement reaches Huqo. Messenger checks for updates while open and visible; it does not show an invented online or typing status. If sending is interrupted, retrying an unchanged draft uses the same send reference to avoid duplicates.

1. Open Messenger from Your apps for a full-page inbox, or use the floating Chats bubble while working in another app. Both use the same conversations and open drafts. Use the plus button to message an exact @username, or choose Message on a Social profile.
2. Write your message and choose Send. Enter sends; Shift+Enter adds a line. Starting an empty conversation does not notify the other person. Messages use no credits.
3. Search conversations by member name or username. Within a conversation, use Find in this conversation to search message text. Clear search to reply. Earlier messages loads older history.
4. Minimise the bubble to keep working. Open drafts remain in the current tab while the bubble is minimised. Refreshing or closing a tab with an unsent draft prompts you before leaving. Drafts are not saved across closed tabs.

Choose who can contact you#

Messaging is available to active free and Pro members with a Huqo username. The default accepts new conversations from people you follow and replies from members you have already messaged. Preferences can allow all Huqo members or nobody.

Use Conversation options to block a member. The block also applies to Social. Opening a conversation marks messages as read. Search results alone do not mark messages as read.

Use Report beside a received message to select a reason and add context. Only that message and your report are placed in the moderator report queue. Normal member conversations are not displayed in the admin report queue.

Keep Huqo AI separate#

Huqo AI is a conversation in the same inbox. Ask for help or request a supported change to your current Suite app. Chat includes bounded current-page context automatically, without a page toggle. Member messages, input values, hidden content and restricted account screens are excluded from that context. Paid work shows a credit quote for you to confirm. Use Support tickets for help from the Huqo team.

Useful limits and recovery#

• Text messages can contain up to 4,000 characters. Member messages currently support text, not file attachments or group conversations.
• Sending is limited to 30 requests per minute and 300 new messages per day to reduce spam. New-conversation requests and reports have their own limits.
• If a member is unavailable, their privacy settings, block settings, account status or membership may prevent messaging. A conversation never grants access to their Workspace files or other private Suite content.
• Huqo moderators can review reported messages and resolve reports in Admin > Social moderation > Messenger reports.