Huqo Assistant: help, page context and limits

Open help when you need it#

In Suite apps, use the small floating Huqo AI bubble or the existing AI assistant menu. Minimise it to return to your work; your conversation remains in that tab. On the public Huqo website, the original floating help assistant answers service and support questions. Ask a focused question, or tell Suite AI what you want to change on the current page.

The assistant uses Huqo’s published service information and help guides. Suggested source links let you check the relevant guide. It cannot see every account record or guarantee an answer to every question. Use Huqo Support for account-specific investigations or an answer the assistant cannot verify.

Understand the message allowance#

Guests can send up to eight support questions a day. Signed-in members can send up to 40 a day. Short-term limits also apply: up to three questions a minute for guests and six a minute for members. Shared connections and overall service capacity can reduce availability. The assistant shows the remaining allowance and reset guidance.

Wait for an answer before sending another question. When a limit is reached, use the linked wiki or contact Huqo Support. Buying Studio AI tokens does not raise the support-chat allowance, and ordinary support answers do not spend those tokens.

Control visible page context#

Suite AI sends only app and available-tool information with ordinary help questions. When you request work, it prepares a task quote for the current app. The app-provided page context is sent for paid generation only after you confirm the displayed token cost. Turn off Allow this page for AI work if you only want guidance.

The assistant can use a limited extract of the current public page to understand where you are. Private-page text requires the context control to be enabled. It does not read password, payment or other input fields, hidden records, other browser tabs or your entire Huqo account. Sensitive login, payment, security and signing screens are excluded from readable page context.

Recognised contact details and secret-like strings are masked, but you should still avoid putting confidential information into a question. A message you type is sent for processing even if page context is off. Turn page context off when your question can be answered without the page’s contents.

Context and recent conversation messages are processed by OpenAI to prepare a relevant answer. Huqo retains request and response records for reliability, limits and security as described in the privacy policy. This is not a promise of zero provider retention.

Choose suggested actions yourself#

Suite AI can edit supported current drafts after you approve a quoted task. The cost comes from Huqo, not an amount invented by the model. After confirmation it generates structured changes and checks that the original page still matches before applying them. The Suite AI guide explains each app and its boundaries.

An answer can offer a relevant Huqo page, highlight a supported control or scroll to an approved part of the current page. You choose a suggested action before it runs. The assistant does not submit forms, buy services, alter billing, accept terms, send messages, change sharing permissions or delete account data.

Inside the Studio design editor, Create with Studio AI can open the AI panel and prefill a brief. It does not generate or apply paid creative work automatically. The usual token cost, Generate and review-and-apply controls still apply.

Check guidance before relying on it#

AI answers can be incomplete or mistaken. Check linked help, the price shown at checkout and the controls on the page. The assistant cannot promise an outcome, approve a refund or replace professional advice. If its answer conflicts with your account or the visible page, stop and ask Huqo Support.

For a support ticket, include the app name, the action you attempted and the visible error. Keep passwords, API keys, payment details and private document content out of the message.

Review spelling, grammar and tone#

Use Writing tools for on-demand spelling, grammar, clarity and tone suggestions. Review the named source and displayed AI token cost before checking. Suggestions only change your writing when you apply them. The Writing assistant guide explains supported fields, language choices, privacy and undo.