Repute: reviews and customer feedback

Add Repute to your account#

Repute is an optional business add-on. Open Repute in Suite to see setup and current plan options. Your website, Vend and Suite subscriptions are managed separately where applicable.

1. Choose Repute from the sidebar or business add-ons page.
2. Review the selected plan and checkout terms.
3. Open the Repute setup flow to connect a Google Business Profile.

Connect and import your Google business#

Sign in with the Google account that manages the business you want to import. Huqo can only list locations and reviews your Google account is allowed to access.

1. Choose Connect Google and review the requested permissions.
2. Select the correct business/location from those returned by Google.
3. Confirm the import and check the business name and location in your dashboard.
4. If the business is missing, check the Google account and its manager/owner permissions before reconnecting.

Work through your reviews#

Use rating and sorting controls to prioritise the reviews you need to address. The review list uses pages of up to 50 reviews.

1. Refresh or sync to bring in available updates.
2. Filter or sort by rating and review order.
3. Open a review to read its full content and reply state.
4. Use the page controls to move through your review history.

Prepare and publish replies#

You can write a reply yourself or request an AI suggestion where enabled. Review the wording, customer details and tone before publishing. A suggestion is a draft until you send it.

1. Select the review you want to answer.
2. Write a reply or prepare an AI suggestion. If a credit quote is shown, confirm it before paid work starts.
3. Edit the draft to make it appropriate for the customer and your business.
4. Publish the reply only after reviewing it, then check the resulting status.

Connection and account help#

If access is revoked or a connection expires, reconnect using the account that manages the business. Creating a Huqo account does not grant ownership of a Google business. For help, create a ticket with the location name and error wording, without including passwords or access tokens.

Choose your customer-page template#

Repute setup and Page settings show rendered previews for Spotlight, Warm welcome and Minimal. Preview the design with example content, then select a template and add your own branding.

Supply the Google review link for your business during setup. Use the Ask for reviews link from your Google Business Profile, or a supported Google review URL.

What customers see after feedback#

Customers submit their rating and private feedback on your branded page. The thank-you screen gives every rating the same optional Google review button. Clicking it takes the customer to your Google page, where they choose whether and what to review.

The button does not prefill stars or post on a customer’s behalf. There is no rating-triggered email asking only happy customers to review. Owner notifications and private replies remain separate.

Repute pricing#

New Repute subscriptions cost A$10 per month including applicable tax, paid from the start. The optional domain and design services remain separately priced. Manage renewal in Plans & billing.